Covid-19 Success Story Letter to the Owner

Good Evening Mrs. Clappin, In recognition of service which clearly was exceeding the high standard of customer service I have experienced with your agency for our travel needs, I would like to commend your colleague Matt Balsamo for his excellent service. When the unprecedented circumstances of the Covid-19-pandemic crippled the world and made it very uncertain and affected every aspect of our lives , I was anxious and had many questions regarding my booking arrangements. Whenever I called for advice as to how to handle my bookings/flights, I spoke to Matt who always helped me and answered all my questions. Every time Matt went beyond customer service, “went the extra mile”, no matter how inconvenient and time consuming research was in order to answer my questions. Matt is always helpful, courteous, knowledgeable and Matt’s professionalism exceeded my expectations.

Italy Dream Trip !

Matt, I would like to take this opportunity to thank you from the bottom of my heart for the perfect Italy trip you planned for myself and my sister and cousin. The effort, work, and strategies you put forth to make our trip of a lifetime become a reality was evident in the hotels you chose for us, the locations, and the private tours/ transportation. Each time we arrived at a city or town we were dazzled by the beauty, delighted with our accommodations, and at all times felt safe with your coordinating partner, Arno Travel in Florence. Arno always kept watch over us and made sure we were taken care of. It is evident to me that you are a very competent travel agent with a vast array of knowledge and experience which is vital when planning a specialized trip such as ours was; every desire for a perfect vacation was met, and I will treasure these memories forever. I would highly recommend your services to friends and family alike. With heartfelt than